Front Row Real-Time Reporting
Western General Hospital - Aug 12th, 2021 6:50am
Purpose: Met with Security and picked up hospital pass.
Western General Hospital - Aug 12th, 2021 7:15am
Met with Dr. Rob Johnston, orthopedic surgeon.
Purpose: discussed his feedback of the new A1A prosthetic knee.
Result: very happy and has agreed to be a reference.
Advantages: Micro adjustment capability, number of sizes available.
Issues: cost, lack of patient pain feedback.
Support: New Anderson study, local peer contact, patient education video.
Follow up: No follow up booked.
Note: Dr Johnston is doing 4 knees today and expects usage to go up over the next few months.
Western General Hospital, August 12th, 2021 7:28 AM
Met with May Thompson, OR equipment coordinator.
Purpose: Inventory discussion, time line discussion on additional sizes as per DR Johnston.
Results: Lack of inventory may be an issue. Board approval of additional sizes may take two months.
Activity: 25 to 30 knees per week.
Competition: DePuy, Wright.
Follow Up: drop in when in hospital.
Note: Not a decision maker but not a blocker either.
Western General Hospital, August 12th, 2021 8:50 AM
Met with Martha Bottom, Infection control.
Purpose: Build rapport, review infection control issues with A1A Prosthetic knee.
Results: Good meeting, will monitor any change in infection rates.
Issues: No issues, very comfortable with our company and products.
Support: Access to online best practise training for infection control.
Follow up: Booked follow up appointment for Sept 15th, 2021.
Note: Current president of local chapter of infection control. Going to APIC 2022 Indianapolis.
Western General Hospital, August 12th, 2121 10:00 AM
Met with John Turney, assistant director, Biomedical engineering.
Purpose: Review prosthetic knee study on going in hospital.
Results: Study to be completed by November 2021.
Issues: some manufacturing spec issues. Study includes 6 company’s product.
Support: no support required at this time.
Follow up: Sept. 15, 10 AM.
Note: very important, will be making a recommendation list. Sits on the Product Standardization committee.
Western General Hospital, August 12th, 2021 10:45 AM.
Met with Dr. Judy Wong, Orthopedic resident.
Purpose: introduction meeting, build rapport.
Result: good meeting, new orthopedic resident, working with Dr Elliot.
Issues: Just starting her residency.
Follow up: No follow up.
Note: new resident, will start doing knees next week, following Dr Elliot’s lead.
Western General Hospital, August 12th, 11:32 AM
Met with Rick Anderson, purchasing manager.
Purpose: contract discussion, training options, standardization issues.
Results: Waiting for Bio Medical review , RFQ to go out early December, decision by end of year.
Issues: Price, Price, Price.
Support: Needs JIT document. Needs Logistics discussion with operations.
Follow up: Set. 15th 11 AM.
Note: will do a life cycle cost study not just about Price. Does not sit on Standards.
Western General Hospital, August 12th, 11:37 AM
Security department.
Purpose: returned hospital pass and signed out of hospital.
Real-Time Reporting..
..is a business intelligence practice that consists of gathering up-to-the-minute data and relaying it to users as it happens. Information is presented in its most current form for managers to easily make quick decisions. Gathering Real-time information requires a unique system but when in use has some tremendous advantages. No where is real-time reporting of greater advantage than in the sales world. It becomes a win-win for all stakeholders.
For Sales Reps
It lends itself perfectly to the way sales reps would like to work . “I love doing sales reports” said no sales rep ever. But a good real-time reporting system would allow a sales rep to submit a report in 60 seconds or less from any cell phone immediately after a customer interaction. Imagine a sales rep that can complete and submit their report while waiting at the elevator or walking to their car. Imagine a sales rep that does 5, 10 or even 20 sales calls per day – what a tremendous improvement in productivity they would get having to spent only 5, 10 or 20 minutes per day doing sales reports.
For Sales Managers
Information that comes in from real-time sales reporting will revolutionize your sales managers. Not only will they get more information because their sales reps are engaged, but information will arrive as it is happening. Sales managers will have insight into all sales rep and customer activity. Sales managers will have real-time information to support their reps, react to situations, address issues, have accountability, develop personalized training programs and have early information about new reps. Real-time reporting could be the most powerful tool available to turn your sales managers from cheerleaders into coaches and leaders.
For Management
Real-time reporting is about having more information to make big decisions: decisions about company direction, product development, competitive activity, and more – decisions that can only be made with input from the customer-facing employees.
For Executives
Real-time reporting has a proven ROI, has improved employee retention, and builds team concept and transparency into the workforce.
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