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Front Row Security

At Front Row Solutions we take data security seriously. Our Security System is “best in class” and is meant to ensure that your data is always protected throughout the entire life cycle in the Front Row platform. 

Our mobile applications encrypt all data stored on the mobile device with a unique server generated encryption key preventing any unauthorized access to the data set. All data stored in the Front Row databases is also encrypted providing a superior level of data protection against unwanted data access. All communications between the mobile apps and FRS servers is secured with 256 bit secure socket layer encryption making sure that data in transport is also secured and unreadable if intercepted. This is the same security technology used by nearly all e-commerce and banking sites in the world today. Our severs are hosted in a world class ,cloud hosting environment boasting fault tolerant server hardware and a fully redundant secondary instance of the platform. In addition to these environmental protections we use an industry leading Firewall and Intrusion Protection/Detection Systems to prevent any unauthorized access to your data. Our data access policies are frequently reviewed and updated to ensure we meet global standards such as Safe Harbor and GDPR. We also offer custom and dedicated hosting packages to meet any corporate security requirements.

HIPAA GuideLines

Front Row maintains a comprehensive security program based on guidelines set forth in the Health Insurance Portability and Accountability Act (HIPAA) and The General Data Protection Regulation (GDPR) to ensure the confidentiality, integrity, and availability of customer data. Front Row is committed to ensuring our services are available for operation and use at times set forth in service-level agreements. All data in the Front Row system is protected against unauthorized physical and logical access and our system processing is complete, accurate, timely, and authorized.


Front Row delivers fully secure and reliable, high quality operating standards in its data center operations, including provisioning, management and monitoring of the hardware, network, and firewall. Front Row performs periodic Risk Analysis and Data Privacy Training in order to maintain our regulatory compliance. These reports are available for limited distribution and shared under our confidentiality agreement (NDA). Please direct all requests through your Front Row Account Executive or Service Representative.


Front Row maintains our Information Security Management Systems to be aligned with HIPAA and GDPR for privacy controls, covering all Front Row products and supporting infrastructure. Front Row follows a security standard that provides a guideline of the policies and controls to secure all system data. The standard sets out requirements and best practices for the systematic approach to the development, deployment and management of a risk/threat based information security management system.

Our Infrastructure

Front Row Solutions leverages the most advanced cloud infrastructure to provide an innovative, scalable, global, predictable, and secure environment. 

Front Row Solutions CRM is hosted on the Google Cloud Platform (GCP). For more information about Google’s security program see  HERE Solutions uses GCP as its primary cloud infrastructure provider to meet Front Row customers’ growing needs. GCP is Privacy Shield certified and Front Row has entered into the EU Model Clauses (GDPR) and a Business Associate Agreement (HIPAA) with Google. To ensure conformance with local regulations, application data resides and is backed-up in key geographic regions. 

The Front Row Network released in March 2019 was the final major release on the managed hosting platform. All Front Row systems have been moved and currently reside on the GCP infrastructure. 

A copy of the Front Row Solutions Privacy Policy can be viewed HERE. Please contact our Security Officer at with any questions. 

Call Us: 800-986-0983

143 Lakeshore Rd East
Mississauga, ON, L5G 4T9




About Us

Our mission is to help our customers improve their revenue and profit by providing a user-friendly, productivity-rich CRM system that is helpful and engaging for the sales rep and provides real-time insight to the sales management team.

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