Best Practises, Data Collection, Mobile CRM, Uncategorized
Usability To Drive Revenue
Usability to Drive Revenue
Front RoW Solutions
New clients reach out to us to understand the claim of Front Row’s usability. Here is my answer: Every individual on our management team has spent time as a sales rep – which is why our system is sales rep focused. We understand what makes a sale rep tick and appreciate the value they bring to a company’s success. Doing sales reports is not a high priority for them, they want to SELL not to spend time on reports.
What makes a CRM useable? Here are the parameters we at Front Row CRM hold ourselves to:
What makes a CRM useable? Here are the parameters we at Front Row CRM hold ourselves to:
- Complete a sales report from the field in less than 60 seconds.
- Update a previous sales report in less than 30 seconds.
- Submit a forecast from the field in less than 60 seconds.
- Update a previous forecast from the field in less than 30 seconds.
- Book a follow up appointment automatically.
- Assign a task automatically.
- Create a new prospect and enter into the system in less than two minutes.
- Learn the system in 5 minutes.
- Open API’s for EASY Integration Into Any System
- App and Computer Synergy For Easy Usage For Both Outside and Inside Sales Reps
We believed that if we could accomplish these key features, we would drive user adoption. Greater user adoption meant getting more information from the field (information about competitors, prospects, sales rep insights, training needs, and so much more). WIth more information we could make better, more informed decisions. By making better decisions we would drive revenue. This should be the ultimate goal of any CRM system.
“I've used or reviewed over 20 CRM's in the last 30+ years as a salesperson and sales manager, and none have been as user-friendly as Front Row Solutions CRM. Clearly designed FOR salespeople, it provides a quick, accurate, and easy-to-use sales tool that reduces paperwork, stress, and follow-up scheduling. As a Director of Sales, I receive instant updates on all sales activities company-wide and insight into how I can help my team close their opportunities.
Tech support has been prompt and thorough, and I've not had to climb through a phone tree to resolve issues. The development team listens to recommendations that make the app better and has implemented several modifications within hours of requesting them! Michael and the team are making it possible to replace our existing CRM with FRS, reducing data-entry time and frustration for our sales team"
Tech support has been prompt and thorough, and I've not had to climb through a phone tree to resolve issues. The development team listens to recommendations that make the app better and has implemented several modifications within hours of requesting them! Michael and the team are making it possible to replace our existing CRM with FRS, reducing data-entry time and frustration for our sales team"
Shannon L. Ayers
Director of Sales
This video demonstrates the usability of the Front Row system.
We have integrated into most CRM and ERP systems including SalesForce, Microsoft Dynamics, Sugar and more.
For more information contact me at etien@frontrowsolutions.com anytime.
We have integrated into most CRM and ERP systems including SalesForce, Microsoft Dynamics, Sugar and more.
For more information contact me at etien@frontrowsolutions.com anytime.
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